FAQ spelled out in wooden blocks representing Frequently Asked Painting Questions

FAQs

Why should I hire a professional painter?

There are many reasons to hire a professional to paint your home, office or facility. Besides being more time efficient, hiring painting contractors ensures your project will be properly prepped and cleaned and that your final product will be nothing less than a professional finish. Rather than hassling with ladders, toxic fumes and messy clean-up, hire professional painters to get the project done quickly and skillfully!

What should I do to prepare my house for painting?

Our painting crews protect all your furniture, fixtures and floor coverings when they prepare the area. We do ask, however, that you clear the room of small items and breakables. We can move larger items out of the way upon request.

Do you provide touch-up paint after you are finished?

We sure do! Once we’ve completed painting, we provide all the leftover paint for touch-ups. The materials cost is part of your project total. You’re paying for it, so you should have it! Furthermore, we’ll even do touch-ups for you. After we leave, if you notice small areas here and there that require a little extra attention, we will be happy to come back out and correct them. Your satisfaction is our main goal!

Are you a licensed and insured painting contractor?

Yes and no. While the state of Texas does not require licensure of painting contractors, we have been fully insured since 1983. We carry both Worker’s Comp and Liability insurance policies. We will happily provide a certificate of insurance upon request. What’s more important than protection against accidents, though, is trying to prevent them in the first place. What stands out about our crews is that they really go the extra mile and spend the additional time to properly prep the area and efficiently clean up when they leave.

How long does a job take?

The length of a project varies. Most of the residential painting we do can be completed in less than a week; however we routinely have large residential projects that require more time. Commercial painting projects can take longer, depending on the size of the building(s) and the scope of work. Throughout the entire project, we make sure to keep you very informed of the timeline. If we think the project may take longer than anticipated, we let you know right away. Be wary of painting contractors that tell you they can start your job right away and have your job completed very quickly! If it sounds too good to be true, it probably is. They are likely cutting corners and you’ll see it in your final product and longevity of the work performed.

Do I need to use a special paint in the bathroom and kitchen?

In areas with high amounts of water/humidity or food preparation, we use a mildew-resistant paint which provides a durable, easy-to-clean finish. We also recommend using a satin or eggshell finish in these rooms. The added sheen will hold up better than a flat paint in these moisture-filled rooms and will help prevent the “drip marks” that can sometimes be seen when flat paint is used.

Can I leave my home while your painting crew works?

Certainly! While you are at work, running errands or on vacation, our crew will be busy prepping and painting your home. In fact, most of our clients prefer to be gone while the work is in progress. Stephens Painting does not sub-contract our painters. Our crews work full-time for us and only us. We run background checks on all new employees and have a very low turnover rate. Most of our painters have worked for us for years. We know and trust them and you can too.

Can I match my current paint color?

Yes! We are asked this question a lot. Many people “inherit” their home’s paint colors when they move in. Paint companies now have the technology to take a very small sample (chip) of paint and match it. Paint companies can also match each other’s colors. For example, if you prefer to use Sherwin Williams paint, but you love the existing Valspar colors in your home, have no fear. Sherwin Williams can match the Valspar colors and vice versa.

How often should you have to paint the exterior?

Typically, in North Texas, due to extreme temperature variations and sun exposure, an exterior paint job should last 10-15 years…assuming high quality materials were used. Caulk joints tend to crack within that time which warrants re-painting in order to protect trim and siding. Stained surfaces usually require more frequent maintenance (every 2-4 years, on average). Stephens Painting recommends and uses high-quality coatings which provide a higher degree of long-term performance. 

What should I do in order to get ready for the painters?

It is the customer’s responsibility to provide us with the paint colors. So, the first step is choosing your colors. Feel free to mix and match paint companies and sheens. Do you love a Benjamin Moore color in your kitchen, but the color you love for your bedroom is from Behr? No problem. We want you to be happy. The next step is actually preparing your home/office. For interior projects, please remove small decorative items and pictures from walls. Please secure arrangements for any animals. We cannot be responsible for keeping up with pets during the project. For exterior projects, please make sure we have access to the areas that need to be painted (trim bushes back if necessary, etc.) and remove decorative items that you do not wish to have painted (Christmas lights, wind chimes, etc.). We’ll take care of the rest!

Stephens Painting specializes in Commercial and Industrial Painting, Residential PaintingDrywall – Sheetrock Repair, Popcorn Ceiling Removal, Garage Floor Coatings, Stain & Refinish, Custom Ceiling and Wall Textures and Arbor, Fence & Deck Staining